Meet Our Team

Board-Certified Plastic Surgeon Serving Manchester, Nashua, and Nearby Areas of New Hampshire

 Carol - Office Manager | Office of Robert S. Feins MD, FACS

Carol Madden
Office Manager

Carol has been working with Dr. Feins for nearly 20 years. She oversees the office and interfaces with the insurance companies. If you don’t want to yell at your insurance company, Carol would be more than happy to do it for you. She is the final arbiter on all payment issues

 

Alyssa Burgess
Medical Secretary

Alyssa is the newest member of our team and brings with her a top level of service, knowledge, and energy. We are proud to have her as the first person you meet when you come to the office. She seems to be as happy here as we are having her. I'm sure you'll agree. 

 

Shannon Owen
Surgical Coordinator

Shannon first met Dr. Feins over 20 years ago when she tutored him in Spanish for his philanthropic surgical missions in South America. She is now in charge of scheduling and preoperative preparation. She knows what Dr. Feins is doing, even when he does not.

Charlotte Pramis, BSN-RN
Registered Nurse

Charlotte is Dr. Feins’ nurse. She is certified in injection of Botox and fillers. She’s not afraid to give her opinion to Dr. Feins and has an annoying habit of being right.

 

Sarah Normandy
Master Esthetician

Sarah is our esthetician. She has extensive training and experience. She has a winning personality and more importantly excellent hands. No matter what surgery you may be interested in, please take advantage of her services. As we fight aging, it's nice to have someone on our side that is victorious.